Japan Expo - February 24-26, 2017
Join us! 177 Days 14 : 41 : 28

Attendees’ guide

Bag check? Cosplay changing facilities? Arm replicas? Read what follows to get all the advice to prepare your stay, your visit and fully enjoy the show!

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Going to Japan Expo Sud

Japan Expo Sud is located at Marseille Chanot - Palais des congrès et des expositions, Rond-Point du Prado, 13 008 Marseille, France.

Located 30 minutes away from the airport and 10 minutes from the train station, the festival is very easy to access by bus or metro: stop at Rond-Point du Prado. Click here to find your way and which lines to take.

If your driving to the exhibition center, you can find which roads to take on this page. You can park at Marseille Chanot: €5 to €6 per day.

Click here for more about directions and access to Marseille Chanot 

Where to buy tickets


Enjoy one more hour of the festival when buying presale tickets: the doors will open at 9.00 am for you, instead of 10.00 am for those who have to buy tickets at the cashiers.

Preasale tickets are available on our website by clicking here, and in Fnac and Ticketmaster. Tickets are available in presale until the day before the festival, on Thursday, Feb. 18, 2016 at 11:59 pm.

Click here for more information about ticketing. 

On site

Tickets will be available from the festival registers at 10:00 am.




Lines & ticketing

After security check, attendees are split in 3 lines whether they have a ticket or not:

  • One for attendees with Zen Tickets, who enter first, from 8.50 am
  • One for attendees with regular tickets (presale or bought on site the day before) who can enter from 9.00 am on
  • One for people without tickets who are brought to the cashiers from 10.00 am on

For priority people (disabled or families with young kids), there is a dedicated entrance. Click here for more information.

Watch out for opening hours!! It’s no use coming at 6 in the morning and wait for several hours.

Lines are set in the outside. Have a look at the weather forecast before coming and take an umbrella if it’s likely to rain or a cap if it’s sunny!

Cash desks & means of payment on site

  • Cash
    Attention, notes over €50 are forbidden. In order to save some time, please prepare the exact change before you get to the cash desks.
  • Credit cards
    Credit cards are accepted, at specific cash desks only.
  • Checks
    Checks are no more accepted: you can pay with cash or credit cards only.


There is an ATM at Japan Expo Sud.

Please plan to bring enough cash before your arrival at the festival, because very few exhibitors accept credit cards, and ATMs will most likely be crowded. Thinking ahead of what you will need means not having to worry about any of it during your visit at the festival.

Since any exit is definitive, make sure you don’t forget anything before getting in!!

Bag check

There are bag checks where you can leave personal items: €2 per item.

Cosplay changing facilities

Changing facilities are available for all the cosplayers:

  • Rooms meant for those who parade on stage
  • Rooms for all the other cosplayers, who parade in the alleys


Due to the security level (Vigipirate) in France at the moment, special measures are planned for the duration of the festival: please read this page to know all about it and to know about the forbidden objects that will be confiscated and destroyed.

Foods & drinks

There are several restaurants at Japan Expo, whether you’d like to have a typical Japanese meal or to have something to eat on the run, to go back as soon as possible to the festival’s events and activities: more about the restaurants on this page!

Yet, you should know that they are often crowded and the lines can be long. You can also bring your own food.

Don't forget to bring water and to drink regularly to keep hydrating yourself!


Children under 6 get in for free.

A nursery with tables and a microwave are available for parents, where they can take care of their babies. 

Lost children
Lost children and their parents meet at the Information Desk (Point info) of the festival.
Always keep an eye on your children: Japan Expo is often crowded and it's very easy to lose the people with whom you've come.
Children should always have the phone number of the person in charge of them at the festival, so that they can be contacted in case children get lost. For the youngest ones, you can write down the number on their forearm.


Animals are forbidden at the festival: this way, you avoid a stressful day to your pets!

First aid

In case of faintness or any other medical problem, please contact the medical service, whose number is available on the festival map, or warn a member of the staff (with a red jacket). 

Lost & found

During the festival, found objects are brought back to the information desk (Point info), which keeps them until the end of the festival. We also keep everything found at the festival after its closure, to allow you to get them back.

You just have to send us an e-mail with a precise description of the object you have lost, so that we can identify it. Then we'll get back to you. Send your e-mail to the following address: objets-perdus@japan-expo.com.

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