Q: When will tickets be on sale?
A: Tickets for the next festival are on sale at the end of the ongoing edition. Once the festival has closed its gates, tickets for next year are available on our website.
The launch of the sale is announced on our website and social media, so follow our news to get the information.
Q: Is there a discount for children?
A: Children under 8 get in for free (you will be asked to show a justification)! A free ticket will be given to children under 8 at the entrance of the festival.
Children who are 8 years old or more must have a regular ticket, there are no children discount.
Q: Are there special group fees?
A: Japan Expo has no special fees for groups but you can get a discount when buying presale tickets online or in stores. Tickets are also available on site at regular prices.
The only means of payment are credit card for online purchases before the festival, and credit card and cash on site.
Q: Is the number of tickets limited?
A: It depends on the type of ticket:
- 1-day tickets are not limited. You can buy them online or in ticket offices with a discount until the day before the festival and then they are available for their regular price on site until Sunday all day.
- 3-day passes are limited and available before the festival only, until the day before.
- Zen Tickets are very limited and available before the festival on our website only.
Q: Can I only pick up the goodies I've ordered from your website at the festival or can you send them to me by post?
A: As mentionned when you ordered them, Japan Expo Sud goodies pre-ordered on our website must be picked up from the Official shop at the festival. No goodies are sent by post.
Q: Why buy presale tickets?
A: Tickets bought before the festival on our website or in our ticketing networks are cheaper than tickets sold at the cash desks on site. They also allow you in earlier, from 9.00 am.
If you buy tickets on site, please note that the cash desks open at 10.00 am and that you won’t get the discount.
Q: Until when are presale tickets available?
A: Until the day before the festival. Then you have to buy tickets on site from 10.00 am every morning (the festival is open at 9.00 am for presale tickets) and you don’t get the discount (only presale tickets are cheaper).
Q: I didn’t receive my ticket by e-mail. What can I do?
A: If you bought your ticket(s) in a Fnac or Ticketmaster ticket office, please contact them.
If you bought your ticket(s) on our website:
- please check out your junk e-mails, it might be in there
- your ticket is also available in your Japan Expo Sud account on the website, please log in and you’ll find your ticket(s) in the ticket section of your user account
- if it’s not, please use the "Contact us" section of the website to send us a message (select Ticketing as the request type)
Q: I bought my ticket but I will be unable to come to the festival. Can I give it to someone else?
A: 1-day tickets and 4-day passes have no name; thus, you can give your ticket to another person.
Yet, if there were to occur any problem, we will only be able to solve it if the person who has bought it is with you. Otherwise, the ticket-holder will not be allowed in.
Zen Tickets are name specific: you cannot give them to someone else. Only the person whose name is on the Zen Ticket is allowed to use it.
Q: I made a mistake on my birthdate when buying my ticket on your website. How can I change it?
A: The birthdate when buying a 1-day ticket or 4-day pass is not compulsory. Therefore, there is no need to change it.
If you made the mistake for a Zen Ticket, please contact our Ticketing service via our contact form.
Q: How to pay for my tickets on your website?
A: The only means of payment is the credit card (CB, VISA, MASTERCARD).
Attention: keep your mobile phone with you when paying as you may receive a security code to validate your payment (3D Secure secured payment).
Where to buy tickets
Q: Can I buy tickets for the next days on site?
A: Yes, tickets for Saturday and Sunday are available at the cash desks from Friday on but at the regular price. To get the discount, buy your tickets before the festival.
Q: Can I buy 3-day passes on site?
A: 3-day passes are sold before the festival only on our website and in ticketing networks. On site, you can buy 1-day tickets for each day if you want to come everyday. Get a 3-day pass before the show to save money.
Q: I have another question! What do I do?
A: You can read the attendees' guide here and the other information pages, and if it still does not answer your question, send us a message and we’ll find the answer! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.