Venue & access
Q: Where is Japan Expo Sud being held?
A: Japan Expo Sud is taking place at Marseille Chanot – Exhibition and convention center, Rond-Point du Prado, 13 008 Marseille, France.
Q: I don’t know how to get there. I need directions to Japan Expo Sud.
A: Train, car, plane, bus, metro…: click here to get all the directions!
Q: Is there parking at the event center?
A: Yes! Parking fees go from €5 to €6 per day.
Q: What time does the festival close?
A: The festival closes at 6.00 pm everyday.
Q: I’m underage and I’m going to the festival with my friends. Will I be allowed in?
A: The entrance is allowed to underage. We advise parents to come with their children or to make sure that children and teenagers are accompanied by an adult. In any case, parents are the only ones responsible for their children.
Q: Can I come to Japan Expo with a pet?
A: No. Animals are forbidden inside the festival. Leave them at home and you’ll spare them a stressful day!
Q: Where can I drop off my coat or bag?
A: We have checkrooms.
Q: How much is the checkroom?
R: €2 per item.
Q: Can I go out of the festival to my car and then come back in?
A: No, you cannot, even for a few minutes. All exits are definitive (except for Zen and Zen+ Tickets) and if you go out, you will have to buy another ticket to get back in. If you need to leave your stuff somewhere, you can use the checkroom.
lost & found
Q: If I lose something at Japan Expo Sud, how can I get it back?
A: All found items are brought back to the Information Desk during the festival. Go there to ask if yours has been found.
Q: What if it's found after I've left? How can I get it back after the show?
A: Send us an e-mail at firstname.lastname@example.org and we'll check if it's been found. If it has, we'll get back to you.
Q: I have another question! What do I do?
A: You can read the attendees' guide here and the other information pages, and if it still does not answer your question, send us a message and we’ll find the answer! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.