Japan Expo Sud - March 9-11, 2018 Marseille Chanot
Join us! 252 Days 09 : 25 : 50
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Information

Zen & Zen+ FAQ

All the answers to the questions you might ask about Zen and Zen+ Tickets!

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General Information

Q: What’s the difference between Zen and Zen+ Tickets, and regular tickets?

A: Zen Tickets allow you to enter the festival earlier, the Zen entrance opening at 8.30 am, and to get out and back in as much as you like. Without a Zen Ticket, any exit is definitive.
Zen Tickets also give you fastpasses for restaurants at the festival and for the Ichigô stage, as well as a gift.
Zen+ Tickets offer you more content related to one of the guests, depending on the type of Zen+ ticket. 

Q: Where can I buy a Zen or Zen+ Ticket?

A: Zen and Zen+ Tickets are on sale only on the website of Japan Expo Sud. Be careful with fraud. You can in no way buy a Zen Ticket from a dealer. Zen Tickets bearing your name, it is impossible to sell them after you bought them from Japan Expo Sud.

Q: How do I know when Zen and Zen+ Tickets are on sale?

A: Zen and Zen+ Ticket sales are announced beforehand on the website and social media a few days prior to the sale. Follow us to keep informed

Zen Tickets for Japan Expo Sud 7th Wave are on sale now on our website

Q: When are the Zen and Zen+ Ticket sales over?

A: There is no deadline, the sale is over when all the tickets have been sold.
Usually, all the Zen and Zen+ Tickets are sold out within a few minutes. Yet Tickets can be on sale again in case of cancellation. If this is the case, they will be available on Japan Expo Sud’s website as validations go along. No message is sent, so we invite you to have a look at the page regularly in the days following the sale.
When all the bookings have been validated, it will be specified on the website of Japan Expo Sud.

Q: Is it possible to get a Zen or Zen+ Ticket for someone who does not live in France?

A: Zen and Zen+ Tickets are available to everyone, wherever you are!

Q: What do I have to bring on the first day of Japan Expo Sud?

A: You have to go to the Zen and Zen+ Desk with your electronic ticket (which you received by e-mail), as well as a valid ID (ID card or passport).
You will be given a badge, valid for the 3 days of the festival. Anyone without their electronic ticket or their ID will not be allowed to get their badge.

Q: I can’t find any information about Gold and Silver Tickets. Where can I buy one?

A: Only Zen and Zen+ Tickets are on sale now. The other Premium Tickets no longer exist. 

Book a Zen or Zen+ Ticket

Q: What kind of information do I have to give when booking a Zen or Zen+ Ticket?

A: We advise you to prepare your booking information in advance to have all the elements ready. Zen or Zen+ Tickets are rapidly sold out.
You must provide:

  • An ID photo
  • Your last name and first name
  • Your birthdate
  • A mail address
  • A valid e-mail address

ATTENTION: if one of those elements is invalidated, your booking will be cancelled.

Q: What kind of photo do I have to send?

A: You have to send us an ID photo via the booking form. It has to be a recent, good quality portrait, of a minimum size of 300x400 pixels. The file must be under 500ko. You must be easy to recognize since this photo will be used for your badge. (Attention, you cannot send a photocopy of your ID since the photo is often old and of a bad quality when scanned).

Q: How to pay for my Zen or Zen+ Ticket?

A: The only means of payment is the credit card (CB, VISA, MASTERCARD).

Q: Can someone else pay for my Zen or Zen+ Ticket?

A: When booking, you must firstly give the information related to the Zen or Zen+ Ticket owner, i.e. the person who will use the ticket. When buying 2 tickets, you must fill in the same information for the second owner. Then, in the second part of the form, give the information related to the buyer, the person paying for the ticket(s).
Be careful not to give the information the other way around: no changes can be made afterwards.

Q: Can I book several Zen or Zen+ Tickets?

A: You can buy up to 2 Zen Tickets and only one Zen+ Ticket. 

Q: When is my booking definitely validated?

A: The information you give in the form have to be validated by the administrator who will check it within up to 3 working days. Your payment will be cashed within 7 days. The order is definitely validated when you get the confirmation e-mail and your ticket.

Q: It seems that the booking form has not been sent and/or the page takes much time to appear. Why?

A: Several thousands people try to get a Zen or Zen+ Ticket at the same time. As there are fewer tickets than demands, it is natural that it may be hard to fill in and validate the booking form.

Q: How to follow my booking?

A: You know about the progress of your booking thanks to e-mails you will receive at each step as we deal with it. These messages being sent automatically, some e-mail boxes may consider them as suspect. Don’t forget to check your junk e-mails.

Q: When do I get my ticket and what kind of ticket?

A: Your electronic ticket is sent automatically by e-mail in PDF format after your order is validated by the administrator. Please check your junk e-mails.

Q.: I didn’t receive the e-mail confirming the order of my Zen or Zen+ Ticket. What do I do?

A.: You should receive the e-mail confirming your order soon after the confirmation of your order on the website. If not, please check your junk e-mails as some e-mail boxes suppress these messages. If this is not the case, please contact the ticketing service at Japan Expo Sud via the website contact form. In this message, please mention the name of the person who bought the Zen or Zen+ Ticket(s) as well as the name of the Zen or Zen+ Ticket owner(s).

Other questions

Q: I have another question! What do I do?

A: You can read the attendees' guide here and the other information pages, and if it still does not answer your question, send us a message and we’ll find the answer! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.

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