Japan Expo Sud - February 28 through March 1, 2020 Marseille Chanot
Join us! 129 Days 19 : 29 : 26

Member account FAQ

You have a question about your personal account? We have the answer!

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Creating my account

Q: I didn’t receive an activation e-mail after signing up. Why is that?

A:  These messages being sent automatically, some e-mail boxes may consider them as suspect. Don’t forget to check your junk e-mails.

Q: I already have an account on Japan Expo’s website. Should I create another one for Japan Expo Sud?

A: No. You can use the same log in information for all Japan Expo festivals websites.

Q: I forgot my password… What should I do?

A: Go to the page “Forgot your password?“ and follow the instructions. You will receive an e-mail to change your password. If you can't find it, check your junk e-mails.

Q: What is the difference between the avatar and the photo I have to upload on my account?

A: The avatar will be used for all your comments but if you buy tickets, and the photo when you buy tickets on our website (click here to know about the specs of the photo you need to add).

Q: What is the purpose of newsletters?

A: If you subscribe to our newsletters, you will receive exclusive news about the festival in your e-mail box.

Using my account

Q: How do I log in?

A: You just have to enter your e-mail address and the password you chose when you created your account.

Q: What are the benefits of creating an account?

A: When signing up on our website, you can enjoy many features. You can:

Q: What is the function of the button Daisuki?

A: Thanks to your Daisuki:

  • You share your favorite contents with the community.
  • We know you better and can adapt the festival programming to your tastes.
  • Clicking on Daisuki is also a way of telling the artists that you can’t wait for their coming.
  • Eventually, you’ll find all the pages you’ve liked with Daisuki in your user account: this way, you have a list of your favorite contents ready!

Q: How can I add an event to my personalized schedule?

A: You just have to go to the “schedule” page and click on “add to schedule” on the events you want to attend. All the events you added to your schedule can be found in your dashboard.

Q: Where are my personalized schedule, the list of events I liked (Daisuki) and the tickets I bought?

A: You just have to click at the top of the website, near your username.

Other questions

Q: I have another question! What do I do?

A: You can read the attendees' guide here and the other information pages, and if it still does not answer your question, send us a message and we’ll find the answer! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.

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